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We would like to inform you that as of 4.11.2024, the ability to enter new tickets on this portal has been blocked - please log on to https://serwis.ichisystem.eu using existing data and entering new tickets in the above service.

All tickets entered before 4.11.2024 on page serwis.smok.net.pl will be handled under the existing rules in this portal.

In case of problems with the handling of your requests, please contact our customer service department at +48 (12) 658 04 29

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This portal has been designed to facilitate the ticketing process and to enable easy monitoring of the support ticket status.

You may use the portal:

to get IT/technical support with regard to the operation of applications and equipment
to send information about new software-related orders
to report any application bugs and device failures

The portal does not offer support for the following operations:

quotations
making orders for device assembly and disassembly
explanations to invoices, adjustments to invoices, payments

In all of the above matters which are not supported by the portal please contactour Sales Department.